Booking Terms & Conditions
Please read carefully as these conditions incorporate the basis on which bookings
for Kuranda Rainforest Retreat are accepted by Hepburn Pacific Pty Ltd.
How to Book / Quotes and reservations
Bookings can be made over the internet at www.kuranda rainforestretreat.com.au
or by calling our Retreat on 61-7-40937677. Quotes and reservations are subject
to availability
and actual pricing at the time of booking. Quotes are valid for seven (7)
days. Any verbal quote given is an estimate only of the price, which will
be subject to written advice on confirmation of the reservation.
Deposit
A non-refundable deposit equal to one nights accommodation charge per apartment
must be received by Kuranda Rainforest Retreat within seven (7) days of
making the booking. Payment of this deposit will indicate acceptance of these
booking conditions.
Kuranda Rainforest Retreat bears no responsibility for monies paid via a travel agency until cleared funds are received in the trust account of Kuranda Rainforest Retreat.
Final payment
Final payment will be automatically charged to your credit card as that payment
falls due in accordance with the following timetable.
Full payment is required 7 days prior to arrival date.
For bookings made between 4 and 7 days prior to arrival date, full payment
is required at time of booking.
For bookings made within 4 days of arrival date, full payment is required at
time of booking, and only credit card payments will be accepted.
Cheques will be accepted but must arrive within 72 hours of making the booking.
Prices listed include GST.
If deposit or final payment is not received by the due date, Kuranda Rainforest Retreat reserves the right to cancel the booking. Confirmation and invoices
are subject to re-issue if incorrect through error or omission and the customer
accepts the liability to then pay the correct cost or to decline to retain
the reservation.
Payment options
Payments accepted include credit cards (Visa, Mastercard only), personal and
bank cheques and telegraphic transfer. Prices quoted are in AUD.
Cancellations
Less than 24 hours prior to arrival - Full costs of accommodation are payable.
Between 24 and 72 hours prior to arrival - Loss of deposit
More than 72 hours prior to arrival - Loss of half of deposit.
Amendments to Dates
Up to 24 hours prior to check in - $25 amendment fee (subject to availability)
Within 24 hours prior to check-in - amendments not accepted
Rates & Changes
All rates featured are valid from 1 April 2004 to 31 March 2005. Prices and
conditions are current but are subject to change without notice. Prices listed
are in Australian Dollars and are inclusive of GST where applicable, do not
include transport from your home port to holiday destination and return, items
of a personal nature, meals (unless specified), transfers and existing or proposed
taxes and government charges, unless otherwise indicated.
Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation. The price of your holiday cannot be guaranteed until full payment is received.
All prices and other payments and conditions should be confirmed with Kuranda Rainforest Retreat or your travel agent at the time of booking.
Room Allocation
Preferences for particular rooms in the property will be considered but the
allocation of rooms is at the management's discretion and specific rooms
cannot be guaranteed.
Accommodation
Every effort is made to ensure that the description of facilities and services
of the apartments is accurate, however these may be changed, upgraded, and
on occasion taken out of service. Kuranda Rainforest Retreat cannot be
held liable for omissions or errors, whether temporary or permanent of a
property's facilities and services.
Property room photos may not be specific to actual room allocated. Accommodation facilities listed may not apply to all room types.
Maps
Maps images are shown for general information and may not necessarily reflect
actual routings, locations or services provided.
Booking arrangements
The person effecting a booking shall warrant that thay are at least 18 years
old and possess the legal authority to enter into this agreement, and is
deemed to have accepted the booking conditions on behalf of all persons named
in the booking.
Documentation
No contract will exist between you and Kuranda Rainforest Retreat for the
sale by it to you of any product unless and until Kuranda Rainforest Retreat
accept your reservation by issuing a booking confirmation via the web site,
by email, or by fax or mail. Booking Confirmations will be available to view
and print off the website or will be forwarded by post or email when full
payment is received.
Acceptance will be deemed to be effectively communicated to you on generation of the booking confirmation by the web site or at the time Kuranda Rainforest Retreat emails, faxes or mails the confirmation to you whether you receive it or not.
Complaints
Complaints must be received within 7 days of check-out otherwise they will
be deemed invalid.
If after arrival clients are dissatisfied with any aspect of their accommodation and decide to terminate their stay, the amount to be refunded, if any, is at the discretion of the property management.
Package Prices / Per Night Prices
Per night prices are to be used as an indicator only and not as an extra night
rate. All prices are in AUD
Every effort is made to ensure that information on this website is correct.
Information and rates on Kuranda Rainforest Retreat are subject to change
without notice
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